Your trust is everything to us. At ZurettaHotel, we take your privacy seriously and are fully committed to safeguarding your personal information. We understand that your data is personal — and we treat it with transparency, integrity, and care.
What We Collect:
Contact Information (name, phone number, email address):
We collect this when you make a reservation, sign up for promotions, or contact our customer service. This helps us confirm bookings, send updates, respond to inquiries, and communicate smoothly throughout your stay.
Booking Details and Preferences:
This includes your check-in/check-out dates, room choices, special requests (like non-smoking rooms or late checkouts), and preferences shared to personalize your stay. We use this to make your experience as comfortable as possible.
Payment Details (secured and encrypted):
Your payment info is collected securely for transactions such as reservations, in-hotel purchases, and casino credits. We do not store full card details and follow strict industry standards to protect your financial data.
Guest Experience Feedback:
Through surveys, reviews, or direct feedback, we gather your opinions voluntarily to improve our services and ensure your satisfaction.
How We Use Your Information:
To manage your bookings and enhance your stay by confirming reservations, customizing room setups, and providing ongoing support.
To improve our services and personalize your experience, remembering preferences and recommending offers suited to you.
To send you exclusive offers and promotions—only if you opt-in—such as discounts, VIP event access, and loyalty rewards.
Your Rights:
Access Your Data:
You can request to see the personal information we hold about you at any time. Just contact us.
Request Corrections or Deletions:
If your data is incorrect or outdated, you can ask us to update or delete it, within legal and operational limits.